Legal

Refund Policy

Last updated: October 26, 2026

We want you to be happy with our work. This Refund Policy explains when payments to Orient Digital Solutions (a brand of OBT Tech LLC) can be refunded. It forms part of our Terms of Service.

1. Monthly services

  • Monthly plans (SEO, Google Business Profile, social media, paid ads management and similar) are month-to-month and billed in advance.
  • You can cancel at any time with at least 7 days’ notice before your next billing date, and you won’t be charged again.
  • Payments for a month that has already started are not refundable, because work begins as soon as the month starts.

2. Website and one-off projects

  • Deposits are non-refundable once work has started (for example, after the kickoff call or once design work begins).
  • If you cancel a project part-way through, you pay for work completed up to that point. Any amount you paid beyond that will be refunded.
  • Payments for completed and approved stages are not refundable.

3. Ad spend and third-party costs

Ad spend paid to Google, Meta, TikTok or other platforms, and third-party costs (domains, hosting, plugins, software and stock assets) are not refundable by us.

4. When we will always refund

  • You were charged twice for the same invoice.
  • You were charged the wrong amount by mistake.
  • We cancel a service before any work has started.

5. How to request a refund

Email info@orientdigitalsolutions.com within 14 days of the payment. Include your name, company, payment date, amount and the reason. We will reply within 5 business days.

6. How refunds are paid

Approved refunds go back to the original payment method through Zoho Payments. Your bank or card issuer usually takes 5–10 business days to show the refund.

7. Chargebacks

If you have a problem with a charge, please contact us first so we can fix it quickly. Opening a chargeback without contacting us may pause your services while the dispute is reviewed.

Questions?

Email info@orientdigitalsolutions.com or call +1 (315) 636-6656 (US) / +353 1 966 3276 (Ireland).